Browse these sections to get answers to questions you may have about Full Sail's guidelines on returning to campus safely. If you have additional questions, email [email protected].
Health and Safety
Are face masks required on campus?
How do I get personal protective equipment (PPE) if I don’t have it or forget to bring it?
Face masks are available at temperature kiosk stations if a student forgets to bring their own face mask to campus.
If a student is unable to obtain face mask at a kiosk site, there are other areas such as designated lobbies and assistance where students can be provided with a mask. Hand sanitizer is also available at building front desks and throughout campus.
What should I do if I see someone on campus who is not wearing a mask?
A GPS system and Code of Conduct related to COVID-19 health and safety guidelines is posted for all community members to follow. If you feel uncomfortable, please let your instructor know or contact a Student Support team member.
How do temperature checks work?
Everyone’s temperature is taken upon entering campus facilities. Because of this added precaution, students may need to arrive earlier than usual to get to their classes on time. If a student arrives on campus and demonstrates symptoms of illness or has a temperature above the acceptable limit of 100.4, the student will be asked to leave campus and will be provided with protocol for what steps to take next, including referral to Full Sail’s on-campus testing site. If you are sent home due to a high temperature or if you are experiencing COVID-19 related symptoms, you may continue your course work through Full Sail Online and also may not prematurely return to campus if you do not meet the criteria of having properly quarantined.
Where are the temperature kiosks located?
Temperature check kiosks are located at the locations below (a map is included in your welcome packet):
All temperature kiosks are open from 8:30 AM – 5:30 PM except for FS2 and FS3B, which are open 24/7, and FS1 and FS4A, which are open from 8:30 AM – 9:00 PM.
Holiday Schedule - Temperature check kiosks are available 24/7 ONLY at the locations below during all recognized student breaks/holidays. All other temperature kiosks will be closed while students are off campus for holidays/breaks:
What if I am high risk or live with someone who is high risk for infection, or just don’t feel comfortable returning to campus?
If a student is at high risk for infection, lives with someone who is high risk, or may need some flexibility due to childcare or child school-related issues, the student should continue conducting their course work through the FSO platform. Full Sail University will continue to extend online learning options for all campus students.
What sanitization protocols will be in place?
Sanitization procedures are in place for all campus spaces as well as for campus equipment and technology. Sanitization stations are also available throughout the campus and additional health and safety signage is posted to guide you.
What measures are being taken to facilitate social distancing?
Six-foot parameter signage is in place throughout campus as well socially distanced lab seating arrangements. Lab seating and spacing protocols are in place to support social distancing, and additional health and safety signage is posted to guide the community. In addition, events and group gatherings will remain virtual and recreational spaces are closed until further notice.
What if there is a COVID-19 outbreak?
We are fully prepared to return to a remote work and blended learning environment if needed. If at any point students feel anxious about their health and safety on campus, we encourage them to attend online lectures and labs. Contact Student Support at [email protected] to discuss moving to the online platform with the Student Support team.
What if a student thinks they might have been exposed COVID-19?
Students are required to report any COVID-19 symptoms through their daily attestation form that can be found under their Todos in Full Sail One, so we can support them and provide COVID-19 guidance, exposure instructions, and referrals to Full Sail’s on-campus testing site.
Aventus Health Testing Site
Who is eligible to be tested?
Students and employees who are actively experiencing symptoms of COVID-19, have failed the symptom monitoring attestation, or who fail a temperature check on campus are eligible to receive a referral from Full Sail University for the test.
Are friends and family of Full Sail students and employees eligible to receive a test?
The Aventus Health Testing Site at Full Sail University is only open to Full Sail students and employees through our referral service.
I’ve qualified for a test referral. What are my next steps?
If a student is eligible for a referral, they will receive an email from Student Development with a referral form containing further instructions.
Will I receive a specific appointment time with my referral?
After receiving a referral, students will register through the Aventus Health system. The Aventus Health nurse will confirm a date and time with the student.
What are the hours of operation for the testing site?
The site is open from 9 AM - 4 PM ET.
Where is the testing site located?
The testing site is located in the parking lot of building 2 in front of suite 102A. You can download the map here.
Do I still need to complete a symptom monitoring attestation before arriving on campus for my test?
Prior to arriving on campus, you will NOT fill out an attestation or check-in at any of the lobbies for a temperature check - you will go directly to the testing site.
Where do I go when I arrive at the testing site?
You will remain in your car in one of the designated parking spots at the testing site.
What if I arrive on campus using alternate transportation and don’t have a vehicle? (bicycle, skateboard, walking, etc.)
If you are attending your appointment on a bicycle, skateboard, walking, etc., you will stand in the designated sidewalk spots at the testing site.
Are walk-ins accepted?
This testing site will be based on Full Sail’s referral service only and will NOT be accepting any walk-up appointments.
Will this site be offering COVID-19 vaccinations?
At this time, the Aventus Health Testing Site will only be performing COVID-19 tests via referral. You can find more information about many sites providing COVID-19 vaccines at floridahealthcovid19.gov/vaccines/vaccine-locator
Who can I contact with questions?
Please reach out to Student Support with any questions at [email protected] or 855.374.3572.
Classes and Advising
How is Full Sail currently conducting lectures and labs?
For the May term, Full Sail continues to follow a hybrid model, with some labs and on-campus activities scheduled, and online attendance allowed for all lectures and labs. Students may find their current schedule on Full Sail One.
For the June and July terms, all labs will be available in an on-campus format. Depending on classroom capacities, courses that feature labs will also have the potential to host on-campus lectures. In addition, courses that do not feature a lab component will host at least two campus lectures per week. During these months, students will have the following attendance options:
Beginning in August, Full Sail will be begin offering all lectures and labs on campus, and students will be required to attend their scheduled lectures and labs either on campus or online during their scheduled time.
How can I work with my Advisor?
You can schedule an online meeting with your Academic Advisor at any time to discuss concerns regarding your courses. Contact [email protected] to schedule an appointment.
How are campus spaces, equipment, and technology sanitized?
Full Sail University employs cleaning methods performed after class sessions and after each workday. Full Sail is committed to following ongoing CDC guidelines regarding cleaning, disinfection, and ventilation.
What are Full Sail’s current protocols with respect to safety and social distancing?
Six-foot distancing parameters are in place throughout campus. Many of our lab and classroom layouts and capacities are modified to allow for social distancing. Additional health and safety signage is posted to guide foot traffic. Events and group gatherings remain virtual for now, and recreational spaces will remain closed until further notice.
Can I tour the campus?
We are now offering single-family, private tours of campus, five days a week, by reservation only, as well as our regularly scheduled virtual BTS experiences. Visit fullsail.edu to learn more about visiting the campus.
Will Student Clubs and Organizations still be allowed to meet on campus?All Student Clubs and Organizations are asked to remain off campus until further notice. We encourage groups to meet virtually until full campus operations resume.
Are any of the food service stations open for students to use in between labs?
All staffed food service stations and water fountains are temporarily closed. Food and drink should be brought from home but plan accordingly as you will not have access to any refrigerators or microwaves. Water-bottle filling stations remain open – you can find signage around campus to locate these stations to refill water bottles. Vending machines are still accessible. Please follow the sanitary use procedures posted by vending machines to use them safely.
Am I able to access the Library?
The library began a phased reopening in March 2021 and is currently available for printing services by reservation and student access by special request, as well as circulation of materials with curbside pick-up for students and staff. For more information about the phased reopening plan, please visit Full Sail One.
I’m scheduled to graduate in the upcoming months, will my graduation be held on campus?
Full Sail will not hold any large school events until further notice, such as Graduation and New Student Orientation. These will remain in a virtual format.
Will there be events on campus?
Events and group gatherings will remain virtual until further notice.
How will my Financial Aid be impacted?
Your Financial Aid will continue to be awarded based on your enrollment status and FAFSA eligibility.
How will I be impacted if I am a work study?
Contact the Federal Work Study Team at [email protected] to discuss your work study position.
How can I meet with my Financial Aid Advisor?
You can reach your advisor by phone or email using the listing below:
Additionally, you can visit Full Sail One and submit a ticket for assistance.
Administration and Other Departments
Are other departments returning to campus to resume face-to-face meetings?
At this time most departments will remain off campus and will continue to serve students remotely. We encourage all students to communicate with the various student service teams (Financial Aid, Admissions, Enrollment, Academic Advising, Student Loan Management, Career Development, etc.) through alternate communication methods such as phone, text, email, and Zoom for assistance.
Full Sail University will continue to communicate with our community through the following channels:
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