Full Sail University

Full Sail Return to Campus Guidelines for Students

These guidelines apply only to students who choose to return to campus for scheduled labs, and all students should check their schedule for on-campus lab availability. To understand how to view your schedule, please refer to our Support article "Campus Class Schedules." Please note that participation in on-campus labs and campus experiences is strictly on a voluntary basis. All students who elect to continue their classes virtually should remain off campus until further notice.

A Letter from Our President

September 23, 2020

As initial efforts to return to campus have been underway in the form of lightly populated on-site labs for students approaching graduation, I continue to be humbled by the efforts of our students, faculty and graduates as we facilitated a successful phase one re-opening of Full Sail's campus. Over the past three months, small groups of students have voluntarily and safely attended eligible labs alongside faculty and staff, while following strict safety protocols and with careful scheduling to reduce the number of students on campus at any given time. The result has been a safe and socially-distanced experience for our students and educators.

With the benefit of this experience, and after reviewing the feedback of our students and faculty, and based upon the advice of appropriate health experts and their guidelines, we are now planning to expand on-campus offerings starting in October with the goal of providing optional on-campus experiences for all Full Sail students enrolled in campus degrees. This expansion will primarily include the majority of labs as well as some other small on-campus offerings.

The safety of our students, faculty, and staff is of primary importance, and I am confident that the measures we have in place – which have proven successful – will safely allow increased access to Full Sail's world-class campus experience for which our university is known. As we have been doing throughout the pandemic, Full Sail will continue to observe the changing, relevant guidelines issued by our health and civic leaders, and we'll adjust our procedures accordingly.

On behalf of Full Sail University, I offer a heartfelt thank you to the teams working on campus to both implement and advocate for these new procedures. My level of amazement grows each day as our faculty continue to offer an exceptional quality of education, both virtually and on campus, to dedicated students who continue to take their dreams seriously through these unprecedented times. We applaud you and are here with you every step of the way.

Garry Jones

President, Full Sail University

Student Return-to-Campus Guidelines

Full Sail University ("Full Sail" or "the University") will reinitiate in-person, project-based labs on campus grounds. Leading up to this decision, the University carefully reviewed many sources of information to craft an operational plan best suited for the unique style of education delivered by our real-world Faculty and pursued by our dedicated students. In addition, the University has been preparing to welcome staff from all areas back to campus when it is deemed appropriate and needed by managers on a department and program basis.

The sources used to align and customize this plan include authoritative information regarding the status and protective measures related to COVID-19, including but not limited to the Centers for Disease Control and Prevention (CDC) guidelines; the State of Florida recommendations for the reopening of public institutions; guidance from the Florida Department of Health, the Florida Department of Education, the City of Orlando, and the Federal Government. The “new normal” for campus-based operations has been evaluated, and safeguards have been designed and implemented for our Faculty, staff, and students.

As new information regarding COVID-19 becomes available or evolves, Full Sail may adjust and update this plan and other documents as appropriate. Full Sail will communicate any changes as needed.

The following is a high-level overview of what all students can expect:

  • Full Sail will have “Return to Campus” easy-to-understand guidelines that will be provided to all students via New Student Orientation, Full Sail One, and the Student Manual
  • Video training will be provided to returning students to introduce them to the new campus rules.
  • Faculty will be trained on how best to continually reinforce safeguards that Full Sail has put in place and protect themselves and our students.
  • The Student Support team will be in place to assist students and Faculty through this transition back to campus.
  • Students will be required to acknowledge receipt of the Guidelines and training, and a Disclosure Confirmation will be distributed with the Return to Campus Guidelines that is to be signed prior to the student’s initial return to campus.
  • GPS point distributions will be revised to reflect the new COVID-19 health and safety standards.
  • The GPS System will be updated in the Student Manual, and students will be trained on these new protocol additions.
  • Labs will now incorporate industry-standard disinfection protocols, and these strategies will be taught in our labs to reflect our commitment to real-world education.

Concierge Service for Academic Needs Related to COVID-19 Pandemic

  • Full Sail is also in the process of establishing a Concierge Service to address any questions related to your academic experiences during the COVID-19 pandemic, such as academic or scheduling issues. This service will help you, for example, gauge whether you want to consider arranging a future opportunity to access certain studios or labs. Please continue to check back for the announcement of this initiative.
  • Until this Concierge Service launches, please continue to contact [email protected] if you have any questions about your current course, assignments, COVID-19 inquiries, or other issues.

We are advocating that these outlined safeguards will be followed by all students as well as implemented, monitored, and reinforced by Faculty:

  • Training of students and Faculty on the new health and safety guidelines
  • Promoting the use of health and safety practices in the lab environment and any area in which a student is learning on campus
  • Intensified cleaning and disinfection done safely by appropriate and/or designated personnel
  • Social distancing
  • Daily attestation protocols
  • Mandatory temperature taking onsite
  • Continuing to provide online lectures and labs to all students during this transition for those who do not feel comfortable returning to campus as permitted
  • Regarding domestic travel, students should follow the CDC recommendations regarding travel safety found here: https://www.cdc.gov/coronavirus/2019-ncov/travelers/travel-in-the-us.html
  • Campus Student Group in-person activities will be suspended
  • Full Sail will not hold any large school events until further notice, such as Graduation and New Student Orientation. These will remain in a virtual format.

In addition, the University will implement the following monitoring protocols that will be established and ongoing:

  • Sick students must not come to campus
  • Student health checks related to COVID-19 to include temperature checks and symptom attestations occur on a routine basis
  • Absenteeism is monitored, and time off is flexible in connection with COVID-19-related issues
  • Action plans are in place for a student or employee who tests positive/presumptive positive for COVID-19
  • Emergency communication channels are maintained for students. The Student Support team will be available for contact at 855-374-3572, and the [email protected] email will be monitored closely. The email address will enable students to privately report any issues that may be COVID-19 related as well as seek health information.
  • Communications with state and local authorities are maintained as needed

Overview of New Health and Safety Protocols for Students Returning to Campus

The following list overviews the protocols enacted by the University and Faculty to promote a safe return to campus:

  • Review Return to Campus Guidelines with Video Training and Complete Disclosure Confirmation
  • Attestation Before Arriving on Campus (Full Sail One)
  • Mask / Face Coverings Before Entering Facility/Arrival on Campus
  • Check-In at Select Entrances on Campus with Staffed Temperature-Taking Kiosks
  • Adhere to Social-Distancing Guidelines and Signage and Floor Signage
  • Adhere to Personal Hygiene Guidelines including Use of Hand Sanitizer Kiosks and Portable Hand Sanitizer Bottles
  • One Person in Restroom at a Time
  • Clean Up Restroom After Use Based on Posted Guidelines
  • One Individual in an Elevator at a Time
  • Adhere to Social-Distancing Recommended Floor Plans for Labs
  • Participate in the New GPS Guidelines to Uphold New Health and Safety Practices
  • Student Responsibility as Part of Real-World Experience to Ensure Proper Lab/Studio/Classroom Cleanup & Sanitation

Course Structure and Academic Modalities


  • All campus students will attend lectures via the FSO platform and Zoom through the end of the October term.
  • Full Sail University will offer scheduled labs on campus in October.
  • Students scheduled with scheduled labs may elect to remain learning via the FSO platform and Zoom. All labs and lectures will be available via the FSO platform through the October term.
  • Other than the scheduled labs we ask and require that all other students remain off campus until further notice.
  • Online-program students will continue their standard activities within the FSO platform.
  • Campus courses will feature adjusted scheduling around room capacity, social distancing, safety, and traffic patterns.

Health and Safety Guidelines for Students Return to Campus


Full Sail will provide Return to Campus Guidelines to all students that will be easy to understand. Video training will be provided to returning students to introduce them to the new campus health and safety rules. Students will be required to acknowledge receipt of the Guidelines and training.

A Disclosure Confirmation will be included with the Return to Campus Guidelines to be signed and submitted prior to the student’s initial return to campus. The Education team will be trained on how best to continually reinforce the safeguards that Full Sail has put in place.

The delivery method for this training will be in New Student Orientation for new students; returning students will access this training on Full Sail One, and Faculty will review this training with students on the first day of class via a presentation.

Health/Symptom Monitoring Report—Attestation

A symptom monitoring attestation will be available on Full Sail One. Each day, prior to arriving on campus, each student and member of our staff will be required to complete an attestation. Approved guests and visitors will complete a paper version.

Attestation questions include:

  • Have you been told to currently quarantine/isolate by a medical provider or by the health department?
  • In the last 14 days, have you had direct close contact with someone who has or is suspected of having COVID-19? The CDC defines close contact as having been within 6 feet of an infected person for a cumulative total of 15 minutes or more over a 24-hour period starting from 2 days before illness onset (or, for asymptomatic patients, 2 days prior to test specimen collection) until the time the patient is isolated.
  • In the last 14 days, have you traveled internationally?
  • Are you experiencing any the following symptoms?
  • Presence of fever (100 degrees F or more) or a feeling of having a fever
  • Presence of cough that cannot be attributed to another health condition
  • Shortness of breath that you cannot attribute to another health condition
  • Presence of sore throat that cannot be attributed to another health condition
  • Presence of muscle aches that cannot be attributed to another health condition or that may have been caused from a specific activity, like physical exercise
  • Presence of respiratory symptoms, such as a sore throat, runny nose/nasal congestion, or sneezing, that are not attributed to another health condition
  • Presence of chills or repeated tremors with chills that cannot be attributed to another health condition
  • Loss of taste or smell that cannot be attributed to another health condition
  • Any other symptom(s) as currently identified by the CDC at this link

If the student attests “yes” to any of these items, the student will not be permitted on campus. The student will need to contact their Course Director or Faculty member and will be asked to complete their course work remotely, if feasible, and to follow the CDC’s guidance regarding What to do if you are sick with coronavirus disease 2019 (COVID-19), as appropriate. If the student cannot complete their course work remotely, the student should communicate with their Course Director and Student Support team regarding available options. After a student’s attestation is completed on Full Sail One, Full Sail One will provide the Student Support team with a report of anyone who answers “yes” to one of the attestation questions, and this team will work with the Faculty on how to support their students and learning environments.

If a student is suspected of having or is confirmed to have COVID-19, the student’s Course Director or Faculty member should report this to the Student Support team immediately. The campus areas in which the student had recently been will be cleaned and disinfected, as appropriate. A member of the Student Support team will contact the student to determine who the student had been in close contact with, per the CDC definition, in the previous 48 hours. The list generated will be used to determine who will be notified and informed that they were near someone who has a potential positive COVID-19 test. The student’s identity will be kept confidential consistent with applicable law.

Faculty and staff will be trained to be mindful of complying with all obligations regarding confidential treatment of all student medical information, including COVID-19 test results.

COVID-19 Testing

Students, faculty, and staff who are actively experiencing symptoms of COVID-19, have failed the symptom monitoring attestation, or who fail a temperature check on campus are eligible to receive a referral from Full Sail University to be tested at the Aventus Health Testing Site at Full Sail University, located in Building 2, Suite 102A. This testing site is based on Full Sail’s referral service only and will NOT be accepting any walk-up appointments.

Links and detailed information for current COVID-19 test sites available throughout Orange County are updated here.

Along with the above specific COVID-19 testing sites, these are specific medical facilities that are located near the Full University campus:

CareNow Urgent Care - Winter Park – Recommended; book your appointment online
7460 University Blvd Suite 110, Winter Park, FL 32792

AdventHealth Centra Care Winter Park
3099 Aloma Ave, Winter Park, FL 32792

Crossroads VA Clinic
925 S Semoran Blvd, Winter Park, FL 32792

Lake Baldwin VA Clinic
Orlando VA Medical Center
5201 Raymond St, Orlando, FL 32803

Orange County Health Department
COVID-19 Testing Sites

Intensified Cleaning and Disinfection

Full Sail is committed to following CDC guidelines regarding cleaning and disinfection.

  • Full Sail has enacted a schedule of routine cleaning of often-touched surfaces, with more frequent cleaning and disinfection arranged for common areas including lobbies, breakrooms, and restrooms.
  • Through regular cleaning efforts, a heightened cleaning and disinfection focus will be placed on items that are frequently touched, such as door knobs, light switches, countertops, door handles, door keypads, exit buttons, door glass, light switches, handrails, lobby desks, lobby desk phones, and drinking fountains.
  • All students and Faculty are required to wipe down all work areas with wipes containing at least 70% alcohol before and after working at any space.
  • Copiers, printers, filing cabinets, computers, light switches, door knobs, and tables will need to be wiped down before and after working at that space. Use of these items should be kept to a minimum with designated employees being responsible for copiers, printers, and filing cabinets when possible. When allowable, common-use interior doorways should be kept open to reduce repeated contact with door knobs.

Face Masks

Upon return to campus, Full Sail will provide students with an appropriate face mask. Cloth face masks or personal face masks will also be acceptable.

Face masks or coverings must be worn by anyone on campus when in the presence of others and in any common areas inside buildings or outside where social distancing measures are difficult to maintain. The face mask or covering is not a substitute for social distancing. Face mask patterns and designs should be professional and respectful of our educational environment.

Students who cannot wear a face mask or covering must contact the Student Support team.

Full Sail will provide to any guest who is required and approved to be on campus a face mask or covering if the guest does not have one.


It is highly recommended that proper hygiene be adhered to at all times by our faculty, staff, and students. This includes the following guidelines:

  • Wash hands often with soap and water for at least 20 seconds, especially after you have been in a public place or after blowing your nose, coughing, sneezing or touching your face.
  • Use hand sanitizer that contains at least 60% alcohol when soap and water is not available. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth, and wash your hands after touching your face.
  • Tissues will be provided throughout the campus.

Full Sail will make efforts to maintain an ample supply of hand sanitizer throughout the campus, in classrooms, labs, offices, and common areas.

New Intensified Sanitization Procedures for All Campus Spaces, Equipment, and Technology

The Full Sail housekeeping team will adhere to CDC guidelines related to cleaning and disinfecting the campus and its facilities as a whole. Having all Full Sail students adhere to the prescribed restroom, studio, lab, classroom, and workspace rules and guidelines will provide heightened efforts and demonstrate respect for their fellow University community members and classmates. Full Sail will maintain an ample supply of hand sanitizer throughout the campus in classrooms, labs, offices, and common areas.


Students should sanitize their Project LaunchBox equipment and personal devices before returning on campus each day. Please follow these guidelines for safely cleaning your devices and peripherals.

To safely sanitize your device, do the following:

  • Turn off your device and unplug all external power sources.
  • Wipe the entire surface of the computer including the screen and keyboard with a disinfectant wipe or a soft cloth dabbed in isopropyl alcohol of at least 70% concentration.

Avoid the following:

  • Do not use abrasive cloths, towels, paper towels, or similar items. 
  • Avoid excessive wiping, which may cause damage. 
  • Keep liquids away from the device unless specifically indicated for cleaning.
  • Do not allow moisture into any openings.
  • Do not use aerosol sprays, bleaches, or abrasives.
  • Do not spray cleaners directly onto the device—spray them onto a recommended cloth before applying.


For the workstations that are shared in classrooms and labs, please adhere to the following guidelines.

  • Cleaning supplies will be provided at shared locations to be used between shifts of the shared workspace.
  • Wipe down all peripherals (keyboard, mouse) before using. When you are done using the shared workspace, please wipe down all surfaces (desk, chair) and again wipe down all peripherals (keyboard, mouse).
  • Only use a personal headset in the shared workspace.

All Students on Campus Will Receive Daily Temperature Checks

Students’ temperatures will be taken upon entering campus facilities through the new temperature kiosk systems that are positioned throughout the campus. A kiosk map will be provided to students on where to gain access to buildings and get their temperatures taken. Because of this added precaution, students may need to arrive earlier than usual to get to their classes to be on time. Continue to check Full Sail One for updated information. If a student arrives on campus and demonstrates symptoms of COVID-19 or has a temperature above the acceptable limit, the student will not be permitted to remain on campus and will be provided with the protocols for what steps to take next.

Social Distancing

Full Sail is committed to following the CDC guidelines for social distancing.


  • Anyone on campus should stay at least 6 feet (approximately 2 arms’ length) from other people at all times.
  • Full Sail will, where needed, modify the classroom, lab area, and curriculum for students to be able to maintain the adequate 6-foot separation. When modifications are not feasible, the education team will design a different learning experience that honors the course’s learning outcomes and ensures that social-distance requirements are satisfied.
  • Six-foot distancing parameters are in place throughout campus. Many of our classrooms’ layouts and capacities will be modified. For example, a modification may be blocking off every other computer in a lab environment to provide ample space between seating. When necessary, extra chairs in rooms will be removed to avoid use of a room by more people at one time than is consistent with social-distancing guidelines.
  • All new health and safety campus lab procedures will be in place, and students will be trained on how to comply with these new standards on entering the lab. Students will be instructed not to alter the seating arrangements, the gear positioning, and/or the electrical cable layout in order to honor social-distancing protocols.
  • Some campus classrooms will be outfitted with cameras to allow students both on and off campus to participate synchronously during class sessions using teleconferencing software.
  • New foot traffic patterns will be implemented, and additional health and safety signage will be posted to guide foot traffic.
  • Extracurricular events and group gatherings will remain virtual, and recreational spaces will remain closed until further notice.
  • Students and staff should maintain six feet of distance if waiting to enter a building on campus.
  • Plexiglass shields have been installed at certain reception-like desks and will be added where needed and feasible, to help block airborne particles.
  • Please respect social-distancing parameters when navigating hallways and stairwells.
  • No more than one person may enter an elevator at a time. It is recommended to use the stairs whenever possible.
  • No more than one person may enter a restroom at a time. Please follow protocol and signage posted regarding proper use of restrooms.
  • Staffed food service stations and drinking fountains are not open for use. Vending machines will still be accessible as posted and will have signage indicating proper sanitary protocol to follow when using them.


  • Friends and family members of students or employees should not be in campus buildings until further notice.

Personal Travel Guidelines and Best Practices

To help individuals make well-informed decisions about whether to travel, the CDC presents information here: https://www.cdc.gov/coronavirus/2019-ncov/travelers/travel-in-the-us.html about issues to consider before traveling, including questions to ask before making plans, risks associated with types of travel, and links to sites for state and local travel restrictions.

If you are traveling in or outside the state of Florida, here are some best practices to be aware of provided by the CDC:

  • Clean your hands often.
  • Wash your hands with soap and water for at least 20 seconds, especially after you have been in a public place; after touching surfaces frequently touched by others; after blowing your nose, coughing, or sneezing; and before touching your face or eating.
  • If soap and water are not available, bring and use hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands with the product and rub your hands together until they feel dry.
  • Avoid touching your eyes, nose, or mouth.
  • Avoid close contact with others.
  • Keep 6 feet of physical distance between yourself and others.
  • Wear a cloth face covering in public.
  • Cover coughs and sneezes.
  • Pick up food at drive-throughs, curbside restaurant service, or stores to limit contact with additional consumers and personnel.


Full Sail University understands that many of our community members will be traveling to visit family at this time. If you are traveling within the state of Florida to see a family member, follow these recommended practices:

  • Drive directly to your destination.
  • Minimize public exposure such as sightseeing, social gatherings, nonessential excursions/shopping.
  • Adhere to the CDC recommendations regarding safe travel practices above.


COVID-19 cases have been reported in all 50 states, and the situation is constantly changing. Because travel increases your chances of getting infected and spreading COVID-19, the CDC advises that staying home is the best way to protect yourself and others from getting sick.

If you do need to travel, consider the following questions:

  • Is COVID-19 spreading where you’re going? You can get infected while traveling.
  • Is COVID-19 spreading in your community? Even if you don’t have symptoms, you can spread COVID-19 to others while traveling.
  • Will you or those you are traveling with be within 6 feet of others during or after your trip? Being within 6 feet of others increases your chances of getting infected and infecting others.
  • Are you or those you are traveling with more likely to get very ill from COVID-19? Individuals who have an increased risk of severe illness from COVID-19 should limit their travel.
  • Do you live with someone who is more likely to get very ill from COVID-19? If you get infected while traveling you can spread COVID-19 to loved ones when you return, even if you don’t have symptoms.
  • Does the state or local government where you live or at your destination require you to stay home for 14 days after traveling? Some state and local governments may require people who have recently traveled to stay home for 14 days.
  • If you get sick with COVID-19, will you have to miss work or school? People with COVID-19 disease need to stay home until they are no longer considered infectious.

Ongoing Communication

Full Sail University will continue to communicate with our community through the following channels:

  • Additionally, you can find more resources at Orange County's website at ocfl.net, the Health Department’s COVID-19 website at floridahealth.gov, or the CDC's website at cdc.gov.
  • For any other questions related to COVID-19 in Florida, please contact the Health Department’s COVID-19 call center at 1.866.779.6121 or [email protected] (Monday through Friday, 8:00 a.m. to 5:00 p.m.).
  • Please visit floridahealth.gov to locate and obtain contact information for your local County Health Department.